Mark Edwards | CINMAR Embroidery & Sales
I just wanted to send you a quick note to express my appreciation for your technical service over the phone the other day.
I have known you for about twelve years now. When my machines are down, we as a business are losing money. I know a call to you is the first step in fixing my problem and getting my machines back up and running. We have always had excellent service from you but this time, you went above and beyond. You responded to my e-mail in about three minutes. We worked through the problem over the phone and then I learned you were speaking to me from Japan, I was floored! “Exceptional Service” is all I can say.
Thanks again Alnoor. I have and always will recommend your services to this industry.