I have been a customer of Embroidery Technical Services....now TWIGA for over 10 years and have known Alnoor for a number of years prior. I have always found Alnoor Remtullah to be the best as far as his knowledge of the industry and his mechanical abilities. Machine problems are always looked after in a timely and thorough matter with the customer’s best interest always #1. He has been a huge help to me and his knowledge of everything "EMBROIDERY" is unsurpassable. Good luck with your new venture!