I have had the pleasure of meeting Alnoor from TWIGA at the Calgary Imprint Show last year. He has helped me through some challenges with my six head Tajima as well as my single head. With me being in Nanaimo,BC and him being in Mississauga, Ontario you would think that would make it difficult but not in this case. He is very good at helping right over the phone! I would recommend Alnoor and TWIGA to any company needing a hand with their Tajima embroidery machines. I even get parts and supplies too!!