I have been a customer of Embroidery Technical Services currently TWIGA Industries for the past twenty years. I have always received exceptional service. Recently I had a problem with my embroidery machine and Alnoor offered to guide me through the repair via Skype. He was able to see what we were doing and work with us to get the machine up and running quickly. I think this is a valuable service that would be very helpful to others in this industry. Alnoor is a very patient and knowledgeable person. I would never hesitate to recommend Alnoor's services and I know I can always count on him when a problem arises.