Karen Cichon (Silver Stitch)
I have been a customer of yours for the past twenty years. I have always received exceptional service. Recently I had a problem with my embroidery machine and you offered to guide me through the repair via Skype. You were able to see what we were doing and work with us to get the machine up and running quickly. I think this is a valuable service that would be very helpful to others. You are very patient and knowledgeable. I would never hesitate to recommend your services and I know I can always count on you when a problem arises.